Support

Contact us

Working template: fill in every item marked [TO COMPLETE], settle every [TO CONFIRM] choice, and have this page reviewed by a lawyer along with the other legal pages before launch.

Questions about your account, a payment or how to use Shopclic? We're here to help.

Email support

• Email: support@shopclic.ai [TO COMPLETE: confirm support email]
• Response time: we reply within [TO CONFIRM: 2] business days, Monday to Friday ([TO CONFIRM: hours and time zone, e.g., 9 a.m. to 6 p.m. ET]).

To help us answer quickly, include the email address of your Shopclic account and, if relevant, your store's web address and your Whop receipt or order number.

Common requests

• Cancel a subscription: do it yourself, anytime, from your account [TO CONFIRM: menu path] or your Whop account. See our Terms of Service.
• Claim the 14-day first-sale guarantee: email us within 7 days after your 14-day period ends. The conditions and steps are in our Refund Policy, and we reply to claims within 5 business days.
• Privacy requests (access, correction, deletion, opt-out): email us with the subject "Privacy request". See our Privacy Policy.
• Billing problems: please contact us before disputing a charge with your bank. We can usually fix it faster.

Mailing address

[TO COMPLETE: company legal name]
[TO COMPLETE: mailing address]

For legal notices, please write to this address and also send a copy by email.

Company information

Shopclic is operated by [TO COMPLETE: company legal name], a [TO COMPLETE: entity type] with its registered address at [TO COMPLETE: registered address].

Last updated: [TO COMPLETE: effective date]