Guarantee

Refund Policy

Working template: fill in every item marked [TO COMPLETE], settle every [TO CONFIRM] choice, and have this policy reviewed by a US-licensed lawyer before launch. The guarantee wording shown in the app, on the website and in ads must match this page exactly, and every mention of the guarantee should link here.

This Refund Policy is part of our Terms of Service. It explains our 14-day first-sale guarantee and how refunds work for each type of purchase. Shopclic is operated by [TO COMPLETE: company legal name]. Payments are processed by Whop, but refund decisions are made by us, so please contact us, not Whop, about refunds.

At a glance

• Follow the Shopclic method for 14 days after your payment. If your store makes no sale, we refund your plan in full (conditions below).
• Claim by email within 7 days after your 14-day period ends.
• Approved refunds go back to your original payment method within 14 days.
• Subscriptions can be canceled anytime. Cancellation takes effect at the end of the current billing period.
• Add-ons you have already used are non-refundable. Costs you pay to others (store platform, ads, samples, domain) aren't covered.

1. The 14-day first-sale guarantee

If you follow the Shopclic method for 14 days after your payment and your store makes no sale during that time, we refund the full amount you paid for your plan.

• The 14-day period starts on the day you pay for your plan. For example, if you pay on March 1, your 14-day period ends on March 15.
• A "sale" means a paid order from a real customer. Test orders, and orders placed or paid for by you [TO CONFIRM: or by members of your household], don't count.
• The guarantee applies once per person, to your first Shopclic plan purchase. [TO CONFIRM]

2. What "following the method" means

To qualify, all of the following must be true during your 14-day period:

1. Your store is live and public. It is published, open to anyone (no password page), and sells the product you chose in Shopclic. [TO CONFIRM: whether the store must be live for a minimum number of days within the period]
2. Customers can pay. Your store has a working payment method, such as Shopify Payments, PayPal or a Whop checkout, so that a customer can actually complete an order.
3. You promoted your product. You published at least [TO COMPLETE: number] videos promoting the product on a public social media account (such as TikTok, Instagram Reels or YouTube Shorts), or you launched at least one ad campaign for the product that was approved and ran on an advertising platform (such as Meta or TikTok).
4. You tracked your steps. You checked off the corresponding steps in your Shopclic dashboard.

3. How to claim your refund

1. Email support@shopclic.ai [TO COMPLETE: confirm support email] within 7 days after your 14-day period ends. In the example above, you would have until March 22.
2. Include the email address of your Shopclic account and your store's web address. We may also ask for reasonable proof, such as links to your videos or ad campaign, a screenshot of your payment settings and a screenshot of your store's orders for the period.
3. We check the conditions above, using your dashboard and the information you send, and reply within 5 business days.
4. If your claim is approved, we refund you through Whop to your original payment method within 14 days of approval. Your bank may take a few more days to show it.

Claims sent after the 7-day window are not covered by the guarantee.

4. What the guarantee refunds

• Monthly plan: your first monthly payment.
• 3-month plan: your first 3-month payment.
• 12-month plan: your first 12-month payment.

The guarantee covers your plan, not add-ons, which follow Section 8. When we issue a guarantee refund, your plan ends and any subscription is canceled, so you won't be charged again. [TO CONFIRM: whether you can keep the content you already generated and downloaded]

5. What the guarantee doesn't cover

• Costs you paid to others, such as your Shopify (or other store platform) subscription, apps and themes, ad spend, product samples or inventory, shipping, domain name and payment processing fees. We can only refund what you paid us.
• Claims where the conditions in Section 2 weren't met, or that were sent outside the claim window.
• Claims based on false or altered information, or made through several accounts to get more than one refund.
• Accounts closed for a serious breach of our Terms of Service.
• Purchases already refunded, or already reversed through a chargeback.
• [TO COMPLETE: any other exclusions]

The guarantee is a refund promise. It is not a promise that you will make sales or earn money: see our Earnings Disclaimer.

6. Subscriptions: cancel anytime

• You can cancel the monthly plan, the 3-month plan, the 12-month plan or the AI agent add-on at any time, online, from your account (Workspace → Subscription → Cancel my subscription) or your Whop account. You can also cancel by email.
• Cancellation takes effect at the end of your current billing period. You keep access until then and won't be charged again.
• Canceling doesn't refund the current period, which isn't prorated. A refund for it is available under the first-sale guarantee, for billing errors and technical problems (Section 9), or where the law requires.
• Forgot to cancel? If you contact us within [TO CONFIRM: e.g., 48 hours] of a renewal charge and haven't used the Service since, we'll refund that renewal. [TO CONFIRM: optional goodwill rule]

7. 12-month plan and switching plans

• The 12-month plan renews every 12 months until you cancel. It can be refunded under the 14-day first-sale guarantee, for billing errors and technical problems (Section 9), or where the law requires.
• If you switched to the 12-month plan from another subscription, the previous subscription stops renewing, so you're never billed twice. [TO CONFIRM: how the guarantee applies, e.g., the 14 days start from your first plan payment and the refund covers both payments]

8. Add-ons

• Add-ons you have already used are non-refundable. This covers videos or images already generated from a pack, a store slot you have already used to create a store, and a launch plan you have already opened.
• Unused add-ons: if you haven't used an add-on at all, you can ask for a refund within [TO CONFIRM: 14] days of purchase. [TO CONFIRM: partly used packs, e.g., unused credits refunded in proportion, or not refunded]
• AI agent add-on: a monthly subscription that you can cancel anytime, as described in Section 6.

9. Billing errors and technical problems

• If you were charged twice or charged the wrong amount, we refund the error in full.
• If a feature you paid for doesn't work and we can't fix it within a reasonable time, we refund the affected purchase [TO CONFIRM: in full or in proportion].

10. Chargebacks and payment disputes

• Please contact us first. Most billing questions are solved quickly by email, and a refund from us usually reaches you faster than a bank dispute.
• If you dispute a charge with your bank or card issuer, we will respond to the dispute with the relevant records, such as your purchase, your use of the Service and the terms you accepted at checkout.
• While a dispute is open, we may pause access to the disputed purchase. If the dispute is resolved in your favor, the purchase is treated as refunded.
• If you've already received a refund from us, please don't also dispute the same charge with your bank (or the other way around), so you aren't refunded twice.
• Chargeback abuse. If you dispute a charge you authorized while keeping the benefit of what you bought, or after already receiving a refund from us, that purchase is no longer eligible for the guarantee or any other refund, and we may close your account.
• Nothing in this policy limits your rights with your bank or card issuer.

11. Questions

Email support@shopclic.ai or visit our Contact page. This policy doesn't limit any rights you have under applicable law.

Effective date: [TO COMPLETE: effective date] — version 1.0